TOC: Service Ind J
Introduction
Service Industries Journal, 39(3/4)
The art of retaining seasonal employees: three industry-specific leadership styles
–Huseyin Arasli & Hasan Evrim Arici [] []
Towards a model of destination innovation process: an integrative review
–Demet Bagiran Ozseker [] []
Cultural influences on B2B service quality-satisfaction-loyalty
–Myungho Lee, Mincheol Kang & Juyoung Kang [] []
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
–Collins Opoku Antwi, Chong-jun Fan, Michael Osei Aboagye, Patrick Brobbey, Yasin Jababu, Emmanuel Affum-Osei & Philip Avornyo [] []
Stressors, work engagement and their effects on hotel employee outcomes
–Olusegun A. Olugbade & Osman M. Karatepe [] []
The impact of social cues on passengers’ travel experience
–Rajesh Ittamalla & Daruri Venkata Srinivas Kumar [] []