TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 28(2)
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
–Ricardo Godinho Bilro, Sandra Maria Correia Loureiro & João Guerreiro [] []
Social customer relationship management: An integrated conceptual framework
–Senika Dewnarain, Haywantee Ramkissoon & Felix Mavondo [] []
A methodological framework to assess social media strategies of event and destination management organizations
–Giovanni Pino, Alessandro M. Peluso, Pasquale Del Vecchio, Valentina Ndou, Giuseppina Passiante & Gianluigi Guido [] []
Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance
–Anastasia Ozturk & Osman M. Karatepe [] []
The role of effective communication and trustworthiness in determining guests’ loyalty
–Husni Kharouf, Harjit Sekhon, Syed Muhammad Fazal-e-Hasan, Ellie Hickman & Gary Mortimer [] []
Antecedents of social capital and its impact on satisfaction and Loyalty
–MiRan Kim, Ronald F. Cichy, Lu Zhang & JungHee Yu [] []