TOC: Service Ind J
Introduction
Service Industries Journal, 39(2)
Servant leadership, organisational trust, and bank employee outcomes
–Osman M. Karatepe, Anastasia Ozturk & Taegoo Terry Kim [] []
Towards a conceptualisation of smart tourists and their role within the smart destination scenario
–Francisco Femenia-Serra, Barbara Neuhofer & Josep A. Ivars-Baidal [] []
Relations between technological and non-technological innovations in the service sector
–Jennifer González-Blanco, José Luis Coca-Pérez & Manuel Guisado-González [] []
Does culture affect sentiments expressed in cruise tours’ eWOM?
–Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet [] []