TOC: Service Ind J
Introduction
Service Industries Journal, 39(1)
Dynamics of intellectual capitals and bank efficiency in India
–Harishankar Vidyarthi [] []
Workplace gossip and frontline employees’ proactive service performance
–Qi-tao Tian, Yang Song, Ho Kwong Kwan & Xue Li [] []
Growth of KIBS and non-KIBS firms: evidences from university spin-offs
–Christian Corsi, Antonio Prencipe, María Jesús Rodríguez-Gulías, David Rodeiro-Pazos & Sara Fernández-López [] []
Banks’ unfairness and the vulnerability of low-income unbanked consumers
–Sohail Kamran & Outi Uusitalo [] []