TOC: J Service Man
Introduction
Journal of Service Management, 29(5)
Theorizing beyond the horizon: service research in 2050
Byron W. Keating, Janet R. McColl-Kennedy, and David Solnet
Customer experience challenges: bringing together digital, physical and social realms
Ruth N. Bolton, Janet R. McColl-Kennedy, Lilliemay Cheung, Andrew Gallan, Chiara Orsingher, Lars Witell, and Mohamed Zaki
Operating without operations: how is technology changing the role of the firm?
Christoph Breidbach, Sunmee Choi, Benjamin Ellway, Byron W. Keating, Katerina Kormusheva, Christian Kowalkowski, Chiehyeon Lim, and Paul Maglio
Design for service inclusion: creating inclusive service systems by 2050
Raymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson, and Mark Scott Rosenbaum
Future scenarios of the collaborative economy
Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, and Malliga Marimuthu
Business model innovation and value-creation: the triadic way
Tor Wallin Andreassen, Line Lervik-Olsen, Hannah Snyder, Allard C.R. Van Riel, Jillian C. Sweeney, and Yves Van Vaerenbergh
Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins
Examining how context change foster service innovation
Bo Edvardsson, Pennie Frow, Elina Jaakkola, Timothy Lee Keiningham, Kaisa Koskela-Huotari, Cristina Mele, and Alastair Tombs
Service work in 2050: toward a work ecosystems perspective
Mahesh Subramony, David Solnet, Markus Groth, Dana Yagil, Nicole Hartley, Peter Beomcheol Kim, and Maria Golubovskaya