Multi-Actor Service Ecosystems
Introduction
Customer Engagement and Relationships, Special issue of Journal of Business Research; Deadline 30 Apr 2019
Call for Papers
Special Issue – Journal of Business Research
“Customer Engagement and Relationships in Multi-Actor Service Ecosystems”
Research Gaps
- Customer to customer (C2C) interactions
- Role of fellow customers in inferring justice-related outcomes
- Role of fellow customers in pre- and post- service delivery situation
- Role of other customers in causing service failures
- Influence of other customers on customer brand relationships
Major dates
- Submissions Open: January 1, 2019
- Submission Deadline: April 30, 2019
- Final Acceptance Deadline: March 31, 2020
Guest co-editors
- Piyush Sharma, Curtin University, Australia
- Kokil Jain, Amity International Business School, India
- Russel PJ Kingshott, Curtin University, Australia
- Akiko Ueno, Middlesex University, UK
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