TOC: Service Ind J
Introduction
Service Industries Journal, 38(15-16)
Labour productivity in M&As: industry sector vs. services sector
–Ziva Rozen-Bakher [] []
An integrative framework for customer switching behavior
–Seyed Mohammad Mosavi, Mohamad Sadegh Sangari & Abbas Keramati [] []
The impacts of complaint efforts on customer satisfaction and loyalty
–Ruiying Cai & Christina Geng-Qing Chi [] []
The traditional marketplace: serious leisure and recommending authentic travel
–Ross Curran, Ian W. F. Baxter, Elaine Collinson, Martin Joseph Gannon, Sean Lochrie, Babak Taheri, Jamie Thompson & Ozge Yalinay [] []
The effect of ethical leadership on service sabotage
–Murat Yesiltas & Muharrem Tuna [] []
Modeling e-loyalty: a moderated-mediation model
–Chieh-Peng Lin, Chou-Kang Chiu, Chu-Mei Liu, Kuang-Jung Chen & Chieh-Yu Hsiao [] []