TOC: J Service Res
Introduction
Journal of Service Research, 21(4)
Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure
–Joshua D. Newton, Jimmy Wong, and Riza Casidy [] []
All That Glitters Is Not Gold: The Penalty Effect of Conspicuous Consumption in Services and How It Changes With Customers and Contexts
–Martin Mende, Maura L. Scott, and Lisa E. Bolton [] []
Access-Based Services for the Base of the Pyramid
–Tobias Schaefers, Roger Moser, and Gopalakrishnan Narayanamurthy [] []
Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery
–Paolo Antonetti, Benedetta Crisafulli, and Stan Maklan [] []
Experiential Purchase Quality: Exploring the Dimensions and Outcomes of Highly Memorable Experiential Purchases
–Mark J. Pelletier and Joel E. Collier [] []
The Differential Effects of Online Peer Review and Expert Review on Service Evaluations: The Roles of Confidence and Information Convergence
–Hean Tat Keh and Jin Sun [] []