TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 36(7)
The effect of perceived security and grievance redressal on continuance intention to use M-wallets in a developing country
Anup Kumar, Amit Adlakaha, and Kampan Mukherjee
Nexus between financial literacy and financial inclusion
George Okello Candiya Bongomin, John C. Munene, Joseph Mpeera Ntayi, and Charles Akol Malinga
A model of mobile payment usage among Arab consumers
Reem Ramadan and Jawdat Aita
Banking on foreign currency accounts: evidence from Malaysia
Hway Boon Ong
Corporate social identity: an analysis of the Indian banking sector
Suvendu Kr. Pratihari and Shigufta Hena Uzma
Understanding undergraduates’ money management behaviour: a study beyond financial literacy
Jill Bamforth, Charles Jebarajakirthy, and Gus Geursen
Beyond customer experience models: identifying idiosyncratic perceptions
Michele Gorgoglione and Umberto Panniello
Lending a hand: perceptions of green credit cards
Lei Huang and Julie Fitzpatrick
Perceived value, relationship quality and positive WOM intention in banking
Estelle van Tonder, Daniël J. Petzer, Naomi van Vuuren, and Leon T. De Beer
The region-of-origin effect in the choice of banks
José Manuel García-Gallego and Antonio Chamorro Mera
Mobile-banking adoption: empirical evidence from the banking sector in Pakistan
Maya F. Farah, Muhammad Junaid Shahid Hasni, and Abbas Khan Abbas
Measuring customer based corporate reputation in banking industry
Ismail Gökhan Cintamür and Cenk Arsun Yüksel
The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty
Chia-Chi Chang and Jung-Sung Hung