TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 36(6)
Guest editorial
Peter Maas and Matthias Ruefenacht
When customers are willing to disclose information in the insurance industry
Philipp Hendrik Steiner and Peter Maas
The role of satisfaction and loyalty for insurers
Matthias Ruefenacht
Multichannel segmentation in the after-sales stage in the insurance industry
Ilaria Dalla Pozza, Ana Brochado, Lionel Texier, and Dorra Najar
Consumer empowerment in insurance
Pascal Buehler and Peter Maas
What policyholder and contract features determine the evolution of non-life insurance customer relationships?
Yves Staudt and Joël Wagner
Forecasting the next likely purchase events of insurance customers
Stefan Mau, Irena Pletikosa, and Joël Wagner
Using artificial intelligence to create value in insurance
Mikko Riikkinen, Hannu Saarijärvi, Peter Sarlin, and Ilkka Lähteenmäki