TOC: Service Ind J
Introduction
Service Industries Journal, 38(13/14)
Service innovation in the hotel industry: culture, behavior, performance
–Sarvnaz Baradarani & Hasan Kilic [] []
How work design characteristics affect service employees’ work–family conflicts
–Edward S.T. Wang & Chia-Ling Lin [] []
The interrelationships between relationship marketing constructs and customer engagement dimensions
–Estelle van Tonder & Daniël Johannes Petzer [] []
Rating healthcare services: consumer satisfaction vs. health system performance
–Adrian V. Horodnic, Andreea Apetrei, Florin-Alexandru Luca & Claudia-Ioana Ciobanu [] []
Consumer evaluations of service co-branding
–Chien-Wei Chen & Nai-Hwa Lien [] []
Effects of communication and financial concerns on banking attitude-behaviour relations
–Mohammad Enamul Hoque, Nik Mohd Hazrul Nik Hashim & Mohammed Abdur Razzaque [] []