TOC: J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 28(4)
When service failure leads to sin
Yit Sean Chong and Pervaiz K. Ahmed
Incorporating visual methods in longitudinal transformative service research
Sarah Dodds, Sandy Bulmer, and Andrew Murphy
The impact of switching costs on customer complaint behavior and service recovery evaluation
Maxi Bergel and Christian Brock
Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China’s public healthcare
Yongheng Yang
How CSR impact meaning of work and dysfunctional customer behavior
Jiyoung Kim, Hae-Ryong Kim, Russell Lacey, and Jaebeom Suh
Service enterprise productivity in action: measuring service productivity
Moira Scerri and Renu Agarwal
Services marketing and customer experience in a post-disciplinary era article type
Jörg Finsterwalder and Alastair Tombs