TOC: Service Bus
Introduction
Service Business, 12(3)
Special sectiion on S.I. : Innovation and Service-Dominant Logic. Guest editors: Kun-Huang Huarng, Francisco Mas-Verdú & Amparo Cervera-Taulet
Editorial
Innovation and service-dominant logic
Kun-Huang Huarng, Amparo Cervera & Francisco Mas-Verdu
Value logics for service innovation: practice-driven implications for service-dominant logic
Erik Lindhult, Koteshwar Chirumalla, Pejvak Oghazi & Vinit Parida
Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation
Soo Young Kim
Quality management as a driver of innovation in the service industry
Tomás Félix González-Cruz, Norat Roig-Tierno & Dolores Botella-Carrubí
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
Claudia Manca, Mercedes Grijalvo, Miguel Palacios & Matti Kaulio
Empirical articles
A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains
Hsi-Tien Chen & Yun-Tsan Lin
Impact of operational innovations on customer loyalty in the healthcare sector
Kwan Soo Hong & DonHee Lee
Understanding the influences of story elements in service businesses
Yi-Ching Hsieh, Hung-Chang Chiu, Yun-Chia Tang & Chen-Hao Liu
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services
Cheol Park, Heejung Lee, Jongkun Jun & Thaemin Lee