TOC: J Service Res
Introduction
Journal of Service Research, 21(3)
How Consumers Assess Free E-Services: The Role of Benefit-Inflation and Cost-Deflation Effects
–Björn A. Hüttel, Jan Hendrik Schumann, Martin Mende, Maura L. Scott, and Christian J. Wagner [] []
Archetypes of Service Innovation: Implications for Value Cocreation
–Anu Helkkula, Christian Kowalkowski, and Bård Tronvoll [] []
Shifting the Blame: How Surcharge Pricing Influences Blame Attributions for a Service Price Increase
–Florian Pallas, Lisa E. Bolton, and Lara Lobschat [] []
The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers
–Sabine Moser, Jan H. Schumann, Florian von Wangenheim, Fabian Uhrich, and Felix Frank [] []
Selling Painful Yet Pleasurable Service Offerings: An Examination of Hedonic Appeals
–Stephanie Q. Liu, Anna S. Mattila, and Lisa E. Bolton [] []
Diversification, Branding, and Performance of Professional Service Firms
–Carolina Castaldi and Marco S. Giarratana [] []
The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery
–Phyra Sok, Keo Mony Sok, Tracey S. Danaher, and Peter J. Danaher [] []