TOC: J Service Man
Introduction
Journal of Service Management, 29(3)
Zooming out: actor engagement beyond the dyadic
Matthew J. Alexander, Elina Jaakkola, and Linda D. Hollebeek
Evolving roles and structures of triadic engagement in healthcare
Debbie Isobel Keeling, Angus Laing, and Ko De Ruyter
Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing
Vijay Viswanathan, Edward C. Malthouse, Ewa Maslowska, Steven Hoornaert, and Dirk Van den Poel
Stakeholder engagement in intra- and inter-organizational innovation
Julia M. Jonas, Julian Boha, David Sörhammar, and Kathrin M. Moeslein
Engagement within a service system: a fuzzy set analysis in a higher education setting
Max Sim, Jodie Conduit, and Carolin Plewa
Dynamics and drivers of customer engagement: within the dyad and beyond
Julia A. Fehrer, Herbert Woratschek, Claas Christian Germelmann, and Roderick J. Brodie
Conceptualizing negatively valenced influencing behavior: forms and triggers
Jaylan Azer and Matthew J. Alexander
Actor engagement valence
Loic Pengtao Li, Biljana Juric, and Roderick J. Brodie
Beyond the dyadic: customer engagement in increasingly networked environments
Matthew Alexander, Elina Jaakkola, and Linda D. Hollebeek