TOC: J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 28(3)
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<a target=_top href="https://www.emeraldinsight.com/toc/jstp/28/3">https://www.emeraldinsight.com/toc/jstp/28/3</a>
<p>
The doer effect of failure and recovery in multi-agent cases: service supply chain perspective
<br>Cansu Yildirim, Bengu Sevil Oflaç, and Oznur Yurt
<p>
How customer participation influences service failure attribution
<br>Chia-Yi Chen
<p>
Professional identity in service work: why front-line employees do what they do
<br>Per Echeverri and Maria Åkesson
<p>
Customer value co-creation over the relationship life cycle
<br>Jesus Cambra-Fierro, Iguacel Melero-Polo, and F. Javier Sese
<p>
A service network perspective to evaluate service matching in early design
<br>Federico Barravecchia, Fiorenzo Franceschini, and Luca Mastrogiacomo
<p>
Service ecotones: the complex boundary zones of service (eco) systems
<br>Hamish Simmonds and Aaron Gazley
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