TOC: Service Bus
Introduction
Service Business, 12(2)
Strategic alternatives for tourism companies to overcome times of crisis
Kerstin Bremser, María del Mar Alonso-Almeida & Josep Llach
Study abroad programs as a service convergence: an international marketing approach
M. Minsuk Shin, Eun Jeong Noh & Jiwon Lee
The effect of service providers’ facial hair on restaurant customers’ perceptions
Sung-Bum Kim, Seunghwan Lee & Dae-Young Kim
Psychological contract breach and service innovation behavior: psychological capital as a mediator
Taegoo Terry Kim, Osman M. Karatepe & Gyehee Lee
How to explain service failure? Impacts of justifications
WeiWei Chen & Hsiao-Ching Lee
Creating a commercially compelling smart service encounter
Tseng-Lung Huang
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator
Hsin Hsin Chang & Kit Hong Wong
A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults
Suk Bong Choi & Jin Min Kim
Optimal baggage sorting rule to reduce waiting time in baggage claim
Changhee Kim, Hongsuk Yang & Soo Wook Kim