TOC: J Service Res
Introduction
Journal of Service Research, 21(2)
Artificial Intelligence in Service
–Ming-Hui Huang and Roland T. Rust [] []
Customer Inconvenience and Price Compensation: A Multiperiod Approach to Labor-Automation Trade-Offs in Services
–Tor W. Andreassen, Rutger D. van Oest, and Line Lervik-Olsen [] []
Businesses Beware: Consumer Immoral Retaliation in Response to Perceived Moral Violations by Companies
–Yuliya Komarova Loureiro, Kelly L. Haws, and William O. Bearden [] []
Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model
–Jesús Cambra-Fierro, Iguácel Melero-Polo, F. Javier Sese, and Jenny van Doorn [] []
A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters
–Harrison B. Pugh, Michael K. Brady, and Lucas M. Hopkins [] []
An Examination of Construal Effects on Price Perceptions in the Advance Selling of Experience Services
–Lane T. Wakefield and Kirk L. Wakefield [] []
The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services
–Jaakko Aspara, Jan F. Klein, Xueming Luo, and Henrikki Tikkanen [] []