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Effects of brand attitude and eWOM on consumers’ willingness to pay in the banking industry: Mediating role of consumer-brand identification and brand equity
Mário Augusto, Pedro Torres

Perceived probability of food waste: Influence on consumer attitudes towards and choice of sales promotions
Guillaume Le Borgne, Lucie Sirieix, Sandrine Costa

Luxury product to service brand extension and brand equity transfer
Jiseon Ahn, Jung Kun Park, Hyowon Hyun

Distinctive competencies and competency-based management in regulated sectors: A methodological proposal applied to the pharmaceutical retail sector in Spain
Alberto Ibañez Fernandez, Pedro Reinares Lara, Monica Cortiñas Ugalde, Gyanendra Singh Sisodia

The effect of information exposure of contract manufacturing practice on consumers’ perceived risk, perceived quality, and intention to purchase private label brand
Fathony Rahman, Primidya K.M. Soesilo

Clothing selection motivations and the meaning of possessions for tweens in a foster care group home
Hyo Jung (Julie) Chang, Malinda J. Colwell, Desiree N. Walisky

Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension
Magnus Söderlund, Eeva-Liisa Oikarinen

How to influence consumer mindset: A perspective from service recovery
Ahasan Harun, Md Rokonuzzaman, Gayle Prybutok, Victor R. Prybutok

Relationship quality as an antecedent of customer relationship proneness: A cross-cultural study between Spain and Mexico
Ana Olavarría-Jaraba, Jesús J. Cambra-Fierro, Edgar Centeno, Rosario Vázquez-Carrasco

Do consumers judge a book by its cover? A study of the factors that influence the purchasing of books
Luís Leitão, Suzanne Amaro, Carla Henriques, Paula Fonseca

Profiling the entitled consumer when individualism and collectivism are co-dominant
Philip Edey, Joseann Knight

Exploring the adoption of self-service checkouts and the associated social obligations of shopping practices
Sandy Bulmer, Jonathan Elms, Simon Moore

Regional product assortment and merchandising in grocery stores: Strategies and target customer segments
Cindy Lombart, Blandine Labbé-Pinlon, Marc Filser, Blandine Antéblian, Didier Louis

Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study
Hannah R. Marriott, Michael D. Williams

Predictors of customer acceptance of and resistance to smart technologies in the retail sector
Sanjit Kumar Roy, M.S. Balaji, Ali Quazi, Mohammed Quaddus

Exploring hidden factors behind online food shopping from Amazon reviews: A topic mining approach
Yan Heng, Zhifeng Gao, Yuan Jiang, Xuqi Chen

A holistic understanding of the prospects of financial loss to enhance shopper’s trust to search, recommend, speak positive and frequently visit an online shop
Shahid Bashir, Saiqa Anwar, Zohaib Awan, Tariq Waheed Qureshi, Abdul Basit Memon

Corrigendum to Identifying Opportunities for Improvement in Online Shopping Sites [Journal of Retailing and Consumer Services, volume 31 (2016) 228-238]
Gerson Tontini, Júlio Cesar da Silva, Elis Regina Mulinari Zanin, Eliane Fátima Strapazzon Beduschi, Margarete de Fátima Marcon

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