TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 27(2)
Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews
–Teresa Fernandes & Filipa Fernandes [] []
What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing
–Hung-Che Wu & Ching-Chan Cheng [] []
From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry
–Lori J. Sipe & Mark R. Testa [] []
Generational Profiles in Value Co-Creation Interactions
–Lenna V. Shulga, James A. Busser & Hyelin (Lina) Kim [] []
Consumer-Generated Reviews on Social Media and Brand Relationship Outcomes in the Fast-Food Chain Industry
–Maja Šeric & Daniela Garbin Pranicevic [] []
Understanding Asian and Western Women on Girlfriend Getaways: The Relationship between Motivation and Accommodation Performance
–Catheryn Khoo-Lattimore & Girish Prayag [] []