TOC: J Service Man
Introduction
Journal of Service Management, 29(1)
A roadmap for driving customer word-of-mouth
Timothy Lee Keiningham, Roland T. Rust, Bart Lariviere, Lerzan Aksoy, and Luke Williams
Service operations: what have we learned?
Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang
Service operations: what’s next?
Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang
Customer-company identification transfer across service alliances
Jeremy S. Wolter, V. Myles Landers, Simon Brach, and J. Joseph Cronin
Team diversity and its management in a co-design team
Jakob Trischler, Per Kristensson, and Don Scott
A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania
Laura Di Pietro, Bo Edvardsson, Javier Reynoso, Maria Francesca Renzi, Martina Toni, and Roberta Guglielmetti Mugion