TOC: Service Ind J
Introduction
Service Industrial Journal, 38(3/4)
Promoting charitable donation campaigns on social media
–Tugba Orten Tugrul & Eun-Mi Lee [] []
Soundscape and its influence on tourist satisfaction
–Aili Liu, Xuan Lorna Wang, Fucheng Liu, Changhong Yao & Zhiyong Deng [] []
Understanding hospital quality: the case of cumulative and balanced quality
–Sidney T. Anderson & J. S. Smith [] []
Syrian Refugees and their re-entry to ‘normality’: the role of service industries
–Belal Shneikat & Chris Ryan [] []
An innovative service quality evaluation and improvement model
–Li-Fei Chen, Szu-Chi Chen & Chao-Ton Su [] []
Theorising change and stability in service ecosystems: a morphogenetic approach
–Hamish Simmonds, Aaron Gazley & Kate Daellenbach [] []