TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 27(1)
I Feel Good! Perceptions and Emotional Responses of Bed & Breakfast Providers in New Zealand Toward Trip Advisor
–Girish Prayag, C. Michael Hall & Hannah Wood [] []
Understanding Guest Tolerance and the Role of Cultural Familiarity in Hotel Service Failures
–Nana Trianasari, Ken Butcher & Beverley Sparks [] []
Employee Attractiveness and Customers’ Service Failure Perceptions
–Bilge Villi & Erdogan Koc [] []
Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy
–Boyoun Lee & David A. Cranage [] []
Snob Appeal? Impact of Company Status Perceptions on Employee Recruitment
–Sean P. McGinley, Wan Yang & Lu Zhang [] []
Evaluation of Reward Programs Based on Member Preferences and Perceptions of Fairness
–Sarah Tanford, Eunmin Hwang & Seyhmus Baloglu [] []