TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 39(1)
Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives
–Hyunju Shin, Riza Casidy & Anna S. Mattila [] []
The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes
–Joseph Lok-Man Lee, Noel Yee-Man Siu & Tracy Jun-Feng Zhang [] []
Applying Dramaturgy Theory in Computer Maintenance Services
–Yi-Mu Chen & Ming-Yue Wang [] []
An exploration of parental preferences for child care services in Canada
–Hsin-Chen Lin & A. Jane Dunnett [] []
Hospice Informal Caregivers’ Perception of a Good Death Experience: A SERVQUAL Analysis
–Brian L. Matthews [] [Google Scholar]