TOC: J Service Res
Introduction
Journal of Service Research, 21(1)
Editorial
Upframing Service Design and Innovation for Research Impact
–Lia Patrício, Anders Gustafsson, and Raymond Fisk [] []
Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning
–David Antons and Christoph F. Breidbach [] []
Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development
–Eun Yu and Daniela Sangiorgi [] []
Organizational Transformation Through Service Design: The Institutional Logics Perspective
–Seidali Kurtmollaiev, Annita Fjuk, Per Egil Pedersen, Simon Clatworthy, and Knut Kvale [] []
The Value of Codesign: The Effect of Customer Involvement in Service Design Teams
–Jakob Trischler, Simon J. Pervan, Stephen J. Kelly, and Don R. Scott [] []
Absorbing Customer Knowledge: How Customer Involvement Enables Service Design Success
–Chris Storey and Christine Larbig [] []
Customer Interaction and Innovation in Hybrid Offerings: Investigating Moderation and Mediation Effects for Goods and Services Innovation
–Mario Schaarschmidt, Gianfranco Walsh, and Heiner Evanschitzky [] []
Feed People First: A Service Ecosystem Perspective on Innovative Food Waste Reduction
–Steve Baron, Anthony Patterson, Roger Maull, and Gary Warnaby [] []