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Free virtual special issue of the Journal of Service Theory & Practice (JSTP) on transformative service research and customer-provider well-being

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Journal of Service Theory and Practice – Virtual Special Issue available free until November 27, 2017

The Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from around the world. JSTP (formerly titled Managing Service Quality) gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. www.emeraldgrouppublishing.com/jstp.htm

Emerald is delighted to announce that a virtual special issue on transformative service research and customer-provider wellbeing is available to access free, from today for one month until November 27, 2017.

JSTP Editors Chatura Ranaweera and Marianna Sigala note:

“Transformative service research (TSR) is now recognized as an important research domain in the service field. There have been several calls for further research, as well as numerous recent special issues focusing on this topic. This is based on the premise that there are critical underrepresented issues in the field of service; issues emanating from economic disparities, lack of access to essential services such as healthcare and education, racial and ethnic discrimination during service interactions, systemic bias against minorities, as well as lack of adequate emphasis on the wellbeing and self-development of actors engaged in service interactions. Scholars have taken these calls into account and investigated a number of interesting topics related to the above topics from multiple disciplines and perspectives, including international and multidisciplinary. This collection of papers published in the Journal of Service Theory and Practice provides an example of such research. We hope that this virtual special issue can be a useful reference as well as a guide for future research, for scholars interested in this area of research.”

Virtual Special Issue

Stigmatized service workers in crisis: mitigating the effects of negative media
–Simon J. Pervan, Liliana L. Bove []

Factors influencing back pain treatment behaviour change
–Hoda McClymont, Jeff Gow, Margee Hume, Chad Perry []

Improving customer well-being through two-way online social support
–Qiuying Zheng, Tang Yao, Xiucheng Fan []

Understanding the impact of internal marketing practices on both employees’ and managers’ organizational commitment in elderly care homes
–Guillermo Bermúdez-González, Innan Sasaki, Dolores Tous-Zamora []

Ethnic stereotyping in service provision: when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
–Tripat Gill, Hae Joo Kim, Chatura Ranaweera []

Service with a conscience: moral dilemmas in customer service roles
–Dana Yagil, Tamar Shultz []

Co-designing services with vulnerable consumers
–Timo Dietrich, Jakob Trischler, Lisa Schuster, Sharyn Rundle-Thiele []

Patient participatory behaviours in healthcare service delivery: self-determination theory (SDT) perspective
–Kofi Osei-Frimpong []

If you encounter any problems accessing this content please contact cjackson@emeraldgroup.com.

To submit a paper, visit the online submission site at .

Marianna Sigala

co-Editor Journal of Service Theory & Practice

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