TOC: J Service Man
Introduction
Journal of Service Management, 28(5)
Showcasing the diversity of service research
Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully
Accelerating employee-related scholarship in service management
Mahesh Subramony, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, David Walker, David E. Bowen, Raymond P. Fisk, Christian Grönroos, and Jochen Wirtz
The role of customers in co-creating m-services in the O2O model
Jung-Kuei Hsieh
Measuring customer experience in physical retail environments
Juan Carlos Bustamante and Natalia Rubio
Competing in business-to-business sectors through pay-per-use services
Heiko Gebauer, Mirella Haldimann, and Caroline Jennings Saul
Service productisation: systematising and defining an offering
Janne Harkonen, Arto Tolonen, and Harri Haapasalo
Service innovations breaking institutionalized rules of health care
Arto Juhani Wallin and Lars Fuglsang
Toward a public service management: past, present, and future directions
Ian R. Hodgkinson, Claire Hannibal, Byron W. Keating, Rosamund Chester Buxton, and Nicola Bateman