TOC: J Services Mar
Introduction
Journal of Services Marketing, 31(4/5)
In their shoes: co-creating value from deaf/hearing perspectives
Alexandra K. Abney, Allyn White, Kevin J. Shanahan, and William B. Locander
An exploration of servicescapes’ exclusion and coping strategies of consumers with “hidden” auditory disorders
Anthony Beudaert, Hélène Gorge, and Maud Herbert
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Joana Tomazelli, Patricia Liebesny Broilo, Lélis Balestrin Espartel, and Kenny Basso
LGBTQ and religious identity conflict in service settings
Elizabeth A. Minton, Frank Cabano, Meryl Gardner, Daniele Mathras, Esi Elliot, and Naomi Mandel
Service quality and acculturation: advancing immigrant healthcare utilization
Kathryn Simons Davis, Mayoor Mohan, and Steven W. Rayburn
Reconstructing lives: transformative services for human trafficking survivors
Arvinder P.S. Loomba
Child helplines: how social support and controllability influence service quality and well-being
Willemijn van Dolen and Charles B. Weinberg
Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers
Shikha Sharma, Jodie Conduit, and Sally Rao Hill
Online support for vulnerable consumers: a safe place?
Joy Parkinson, Lisa Schuster, Rory Mulcahy, and Heini Maarit Taiminen
An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu
Maria Hepi, Jeff Foote, Jörg Finsterwalder, Moana-o-Hinerangi , Sue Carswell, and Virginia Baker
Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being
Lilliemay Cheung, Janet R. McColl-Kennedy, and Leonard V. Coote
Employee, branch, and brand switching: the role of linguistic choice, use and adaptation
Mohammadali Zolfagharian, Fuad Hasan, and Pramod Iyer
Do service scripts exacerbate job demand-induced customer perceived discrimination?
Gianfranco Walsh and Eva Katharina Hammes
Commentary: vulnerable consumers in service settings
Mark Scott Rosenbaum, Tali Seger-Guttmann, and Mario Giraldo