TOC: Service Bus
Introduction
Service Business, 11(3)
A learning-oriented decision-making process for real estate brokerage service evaluation
Fernando A. F. Ferreira, Ronald W. Spahr, Mark A. Sunderman, Audrius Banaitis & João J. M. Ferreira
Market value analysis of a Chinese e-commerce holding group: a multicriteria approach
J. F. Juliá-Igual, R. Cervelló-Royo & I. Berné-Lafuente
HEALTHQUAL: a multi-item scale for assessing healthcare service quality
DonHee Lee
Corporate social responsibility and bank risk profile: evidence from Europe
Nicolás Gambetta, María Antonia García-Benau & Ana Zorio-Grima
Aggregate consumer ratings and booking intention: the role of brand image
Ana B. Casado-Díaz, Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio
Effect of information management capability on organizational performance
Carlos Devece, Daniel Palacios & David Martinez-Simarro
Innovation and corporate entrepreneurship in service businesses
Maria de Lurdes Calisto & Soumodip Sarkar
The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach
Heng-Li Yang & Shiang-Lin Lin
Triggering the internationalization of Malaysian quantity surveying firms
Chen Wang, Lincoln C. Wood, Hamzah Abdul-Rahman & Han Biao Ng
Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange
Taegoo Terry Kim, Osman M. Karatepe, Gyehee Lee & Choong-Ki Lee
Erratum to: Study abroad programs as a service convergence: an international marketing approach
M. Minsuk Shin, Eun Jeong Noh & Jiwon Lee