TOC: Service Sci
Introduction
Service Science, 9(2)
Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
–Jafar Heydari, Tsan-Ming Choi, and Saghi Radkhah [] []
Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
–Urvashi Tandon, Ravi Kiran, and Ash N. Sah [] []
The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
–Robert Saltzman, Theresa Roeder, Judith Lambton, Lila Param, Brian Frost, and Roxanne Fernandes [] []
An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
–Mobin Fatma and Zillur Rahman [] []
Service Technology: Definition and Characteristics Based on a Patent Database
–Youngjung Geum, Moon-Soo Kim, and Sungjoo Lee [] []
Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
–I-Chen Lee, Jui-fen Rachel Lu, Ching-Wen Fu, and Ching-I Teng [] []