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Special section on Service Research

The curious case of interdisciplinary research deficiency: Cause or symptom of what truly ails us?
Anders Gustafsson, David E. Bowen

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, Jay Kandampully

Financial well-being: A conceptualization and research agenda
Elisabeth C. Brüggen, Jens Hogreve, Maria Holmlund, Sertan Kabadayi, Martin Löfgren

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Bart Larivière, David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wünderlich, Arne De Keyser

How do you feel today? Managing patient emotions during health care experiences to enhance well-being
Janet R. McColl-Kennedy, Tracey S. Danaher, Andrew S. Gallan, Chiara Orsingher, Line Lervik-Olsen, Rohit Verma

A systems perspective on markets – Toward a research agenda
Stephen L. Vargo, Kaisa Koskela-Huotari, Steve Baron, Bo Edvardsson, Javier Reynoso, Maria Colurcio

Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
Clay M. Voorhees, Paul W. Fombelle, Yany Gregoire, Sterling Bone, Anders Gustafsson, Rui Sousa, Travis Walkowiak

Re-placing place in marketing: A resource-exchange place perspective
Mark S. Rosenbaum, Carol Kelleher, Margareta Friman, Per Kristensson, Anne Scherer

A bricolage perspective on service innovation
Lars Witell, Heiko Gebauer, Elina Jaakkola, Wafa Hammedi, Lia Patricio, Helen Perks

Regular papers

Managing employee attention and internal branding
Gordon Liu, Wai Wai Ko, Chris Chapleo

Relationship norms and media gratification in relational brand communication
Françoise Simon

Corporate brand and hotel performance: A resource-based perspective
Rosario Silva, Oksana Gerwe, Manuel Becerra

The circle of life: Rhetoric of identification in Steve Jobs’ Stanford speech
Loizos Heracleous, Laura Alexa Klaering

A cross-cultural examination of the curvilinear relationship between perceived demands-abilities fit and risk-taking propensity
Marina N. Astakhova, Brent D. Beal, Kerri M. Camp

Predicting high consumer-brand identification and high repurchase: Necessary and sufficient conditions
Pedro Torres, Mário Augusto, Pedro Godinho

The carryover effect of national identity activation on consumers’ evaluations of ads with patriotic appeals
Hyejin Bang, Jinnie Jinyoung Yoo, Dongwon Choi

Leading the way: Motivating environmental action through perceived marketplace influence
R. Bret Leary, Richard J. Vann, John D. Mittelstaedt

A mechanism for aggregating association network data: An application to brand concept maps
Daniel Böger, Pascal Kottemann, Martin Meißner, Reinhold Decker

The impact of managerial ability on crisis-period corporate investment
Panayiotis C. Andreou, Isabella Karasamani, Christodoulos Louca, Daphna Ehrlich

Evaluating Facebook brand content popularity for service versus goods offerings
Kunal Swani, George R. Milne

Where the eyes go, the body follows?: Understanding the impact of strategic orientation on corporate social performance
Jacob Brower, Katie Rowe

Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
Hannelore Crijns, An-Sofie Claeys, Veroline Cauberghe, Liselot Hudders

Managerial competencies, innovation and engagement in SMEs: The mediating role of organisational learning
Francisco J. Lara, Andres Salas-Vallina

Dual entrenchment and tax management: Classified boards and family firms
Jared A. Moore, SangHyun Suh, Edward M. Werner

A regulatory-focused perspective on philanthropy: Promotion focus motivates giving to prevention-framed causes
Olya Bullard, Sara Penner

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
Florian v. Wangenheim, Nancy V. Wünderlich, Jan H. Schumann

The effectiveness of number of deals purchased in influencing consumers’ response to daily deal promotions: A cue utilization approach
Monika Kukar-Kinney, Lan Xia

Firm performance and boardroom gender diversity: A quantile regression approach
Martin J. Conyon, Lerong He

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