TOC: J Service Res
Introduction
Journal of Service Research, 20(3)
When Service Customers Do Not Consume in Isolation: A Typology of Customer Copresence Influence Modes (CCIMs)
–Laura Colm, Andrea Ordanini, A. Parasuraman [] []
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
–Jorge Grenha Teixeira, Lia Patrício, Ko-Hsun Huang, Raymond P. Fisk, Leonel Nóbrega, Larry Constantine [] []
Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate
–Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang, Mingjian Zhou [] []
Driver Configurations for Successful Service Infusion
–Sebastian Forkmann, Stephan C. Henneberg, Lars Witell, , Daniel Kindström [] []
Tell Us Again, How Satisfied Are You? The Influence of Recurring Posttransaction Surveys on Purchase Behavior
–Andrea Godfrey Flynn, Linda Court Salisbury, Kathleen Seiders [] []
Unraveling the Customer Education Paradox: When, and How, Should Firms Educate Their Customers?
–Simon J. Bell, Seigyoung Auh, Andreas B. Eisingerich [] []
NPS and Online WOM: Investigating the Relationship Between Customers’ Promoter Scores and eWOM Behavior
–Néomie Raassens, Hans Haans [] []