TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 26(5)
From “Hypercritics” to “Happy Campers”: Who Complains the Most in Fine Dining Restaurants?
–Jalayer Khalilzadeh, Ladan Ghahramani & Saloomeh Tabari [] []
Service Innovation Performance in the Hospitality Industry: The Role of Organizational Training, Personal-Job Fit and Work Schedule Flexibility
–Brendan T. Chen [] []
The Influence of Celebrity Chefs on Restaurant Customers’ Behavior
–Yang-Su Chen, Carola Raab & Chih-Chien Chen [] []
The Effects of Perceived Behavioral Integrity of Supervisors on Employee Outcomes: Moderating Effects of Tenure
–Erhan Bogan & Bekir Bora Dedeoglu, [] []
Sealing the Deal: Factors Influencing Guest Satisfaction with Accommodation Daily Deals
–Carmen Cox [] []
The Effect of Financial and Eurozone Crisis on Accounting Quality of the Hospitality Sector
–Keshav Seetah [] []