TOC: Service Ind J
Introduction
Service Industries Journal, 37(7/8)
Framework for the classification of service standardisation
–Morné Weyers & Louis Louw [] []
Customer behavioural intentions towards mobile money services adoption in Ghana
–Bedman Narteh, Mahmoud Abdulai Mahmoud & Simon Amoh [] []
Travelling for Umrah: destination attributes, destination image, and post-travel intentions
–Martin Joseph Gannon, Ian W. F. Baxter, Elaine Collinson, Ross Curran, Thomas Farrington, Steven Glasgow, Elliot M. Godsman, Keith Gori, Gordon R. A. Jack, Sean Lochrie, Rebecca Maxwell-Stuart, Andrew Craig MacLaren, Robert MacIntosh, Kevin O’Gorman, Luke Ottaway, Rodrigo Perez-Vega, Babak Taheri, Jamie Thompson & Ozge Yalinay [] []
When are strategic orientations beneficial for collaborative service innovation?
–Colin C. J. Cheng & Chwen Sheu [] []
Emotional prototypes, emotional memory usages, and customer satisfaction
–Ali E. Akgün, Halit Keskin & Alev Koçak Alan [] []
From mandatory to voluntary: consumer cooperation and citizenship behaviour
–Ching-Yi Daphne Tsai, Shih-Hao Wu & Stephen Chi-Tsun Huang [] []