TOC: J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 27(4)
Usage center – value cocreation in multi-actor usage processes
Michael Kleinaltenkamp, Carolin Plewa, Siegfried Gudergan, Ingo Oswald Karpen, and Tom Chen
Dynamic multi-actor engagement in networks: the case of United Breaks Guitars
Loic Pengtao Li, Biljana Juric, and Roderick J. Brodie
Engagement platforms in the sharing economy
Christoph F. Breidbach and Roderick J. Brodie
Value co-creation behaviour – role of embeddedness and outcome considerations
Gaurangi Laud and Ingo Oswald Karpen
Service-dominant orientation, dynamic capabilities and firm performance
Ralf Wilden and Siegfried Gudergan
Customer engagement in CSR: a utility theory model with moderating variables
Wade Jarvis, Robyn Ouschan, Henry J. Burton, Geoffrey Soutar, and Ingrid M. O’Brien
Customer engagement with a service provider and context: an empirical examination
Max Sim and Carolin Plewa
Engagement valence duality and spillover effects in online brand communities
Jana Lay-Hwa Bowden, Jodie Conduit, Linda D. Hollebeek, Vilma Luoma-aho, and Birgit Apenes Solem
Using social media posts as resources for engaging in value co-creation
Anne Sorensen, Lynda Andrews, and Judy Drennan
Transcending and bridging co-creation and engagement: conceptual and empirical insights
Jodie Conduit and Tom Chen