TOC: Service Ind J
Introduction
Service Industries Journal, 37(5/6)
Store attributes leading customer satisfaction with unplanned purchases
–María Pilar Martínez-Ruiz, Juán José Blázquez-Resino & Giovanni Pino [] []
Stochastic service life cycle analysis using customer reviews
–Juram Kim & Changyong Lee [] []
Impact of customer experience on loyalty: a multichannel examination
–Isabelle Brun, Lova Rajaobelina, Line Ricard & Bilitis Berthiaume [] []
Service innovation as a political process
–Erik Sundström, Jenny Karlsson & Carolina Camén [] []
The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective
–Jing Wang, Meina Zhao & Gang Zhao [] []
The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships
–Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail & Wan Mohd Hirwani Wan Hussain [] []