TOC: Service Bus
Introduction
Service Business, 11(2)
Antecedents of participation in online brand communities and their purchasing behavior consequences
Abeer A. Mahrous & Abdelhamid K. Abdelmaaboud
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service
Le Nguyen Hau, Pham Ngoc Tram Anh & Pham Ngoc Thuy
Effects of customer personal characteristics on the satisfaction-loyalty link: a multi-method approach
Aejoo Lee, Ki-Joon Back & JungKun Park
Restaurant franchising and top management team
Joonho Moon, Amit Sharma & Won Seok Lee
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
Rodolfo Vázquez-Casielles, Víctor Iglesias & Concepción Varela-Neira
Contingent effects of firm and employee reputations on professional advice adoption
Eugene Soon Lee Kang & Shun Yin Lam
Online determinants of e-customer satisfaction: application to website purchases in tourism
Hélia Gonçalves Pereira, Maria de Fátima Salgueiro & Paulo Rita
Value-in-context in crowdfunding ecosystems: how context frames value co-creation
María José Quero, Rafael Ventura & Carol Kelleher
Developing a quality prioritization procedure for IPTV service
Wan Seon Shin, Ho-Kyoung Lee, Kwang-Jae Kim & Byung Do Chung
Erratum to: Key success factors for mobile app platform activation
Sang M. Lee, Na Rang Kim & Soon Goo Hong