TOC: J Service Res
Introduction
Journal of Service Research, 20(2)
Editorial
Service Research: Rigor, Relevance, and Community
–Mary Jo Bitner [] []
How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms
–André Marchand, Michael Paul, Thorsten Hennig-Thurau, Georg Puchner [] []
The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility
–Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli, Jos Lemmink [] []
Advance Sales of Services: Using Direct Versus Indirect Channels
–Pavan Rao Chennamaneni, Ramarao Desiraju, Anand Krishnamoorthy [] []
Proud to Stay or Too Proud to Stay? How Pride in Personal Performance Develops and How It Affects Turnover Intentions
–Tobias Kraemer, Matthias H. J. Gouthier, Sven Heidenreich [] []
Communities as Nested Servicescapes
–Xiaojing Sheng, Penny M. Simpson, Judy A. Siguaw [] []
Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes: The Role of Attributions and Customer Entitlement
–Arne K. Albrecht, Gianfranco Walsh, Sharon E. Beatty [] []
Online Reviewer Engagement: A Typology Based on Reviewer Motivations
–Charla Mathwick, Jill Mosteller [] []