TOC: J Service Man
Introduction
Journal of Service Management, 28(2)
Value cocreation in service ecosystems
Gabriela Beirão, Lia Patrício, and Raymond P. Fisk
The role of staff engagement in facilitating staff-led value co-creation
Bill Merrilees, Dale Miller, and Raisa Yakimova
Poor and rich customers in the service encounter
Magnus Soderlund
Smile for a while: the effect of employee-displayed smiling on customer affect and satisfaction
Tobias Otterbring
Exploring the impact of rewarded social media engagement in loyalty programs
Lena-Marie Rehnen, Silke Bartsch, Marina Kull, and Anton Meyer
Does one size fit all? New service development across different types of services
Elina Jaakkola, Thomas Meiren, Lars Witell, Bo Edvardsson, Adrienne Schäfer, Javier Reynoso, Roberta Sebastiani, and Doris Weitlaner
The influence of platform service innovation on value co-creation activities and the network effect
Wenhui Fu, Qiang Wang, and Xiande Zhao
Providing feedback to service customers
Shinyoung Kim, Sunmee Choi, and Rohit Verma
Guest editorial
Xiande Zhao and Rohit Verma