TOC: J Personal Sell Sales Man
Introduction
Journal of Personal Selling & Sales Management, 37(1)
Editorial
Letter from the Editor-in-Chief
–Douglas E. Hughes []
Introduction to the special issue on the intersection of professional selling and service
–Adam Rapp & Thomas L. Baker []
Do sales and service compete? The impact of multiple psychological climates on frontline employee performance
–Jessica Ogilvie, Adam Rapp, Daniel G. Bachrach, Ryan Mullins & Jaron Harvey [] []
Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict
–Raj Agnihotri, Colin B. Gabler, Omar S. Itani, Fernando Jaramillo & Michael T. Krush [] []
Familiarity breeds contempt: perceived service and sales complacency in business-to-business relationships
–Scott B. Friend & Jeff S. Johnson [] []
The role of delight in driving repurchase intentions
–Tracy Meyer, Donald C. Barnes & Scott B. Friend [] []
Psychological ethical climate, leader–member exchange and commitment to superior customer value: influencing salespeople’s unethical intent and sales performance
–Charles H. Schwepker Jr. [] []