TOC: Intl J Quality Service Sciences
Introduction
International Journal of Quality and Service Sciences, 9(1)
Key enabling factors for organizational ambidexterity in the public sector
Klas Palm and Johan Lilja
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Raditha Hapsari, Michael D. Clemes, and David Dean
Effects of total quality management in local authorities
Evangelos Psomas, Fotis Vouzas, Nancy Bouranta, and Mary Tasiou
Understanding negative emotions in services through teleological actions
Carmen Padin and Göran Svensson
The role of facilitators as partial signalers in the context of value perception
Ivan Russo, Ilenia Confente, and Ayman Omar
Perceived quality of administrative services and its consequences on students’ behavioral intentions
Mohammad Hani Al-Kilani and Naseem Twaissi
Effectiveness of employee suggestion schemes – from critical success factors to outcomes
Flevy Lasrado, Bostjan Gomiseck, and Christopher Uzbeck