TOC: Service Ind J
Introduction
Service Industries Journal, 37(1)
Editorial
–Levent Altinay []
Motivated or empowering antecedents to drive service innovation?
–Chan Hsiao, Yi-Hsuan Lee & Hao-Hsin Hsu [] []
Innovation dialectics: an extended process perspective on innovation in services
–Giulia Nardelli [] []
Business models for the service transformation of industrial firms
–Federico Adrodegari & Nicola Saccani [] []
A transformative service research agenda: a study of workers’ well-being
–Fiona Edgar, Alan Geare, David Saunders, Maike Beacker & Ilai Faanunu [] []