TOC: J Hosp Mar Man
Introduction
Journal of Hospitality Marketing & Management, 26(1)
An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry
–Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan & Liang (Rebecca) Tang [] []
The Applications of Environmental Technologies in Hotels
–Eric S. W. Chan, Fevzi Okumus & Wilco Chan [] []
Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry
–Edwin N. Torres, Mathilda van Niekerk & Marissa Orlowski [] []
Asymmetry of Hotel Ratings on TripAdvisor: Evidence from Single- Versus Dual-Valence Reviews
–Lawrence Hoc Nang Fong, Soey Sut Ieng Lei & Rob Law [] []
Recovering from Other-Customer-Caused Failure: The Effect on Focal Customer Complaining
–Lisa McQuilken, Nichola Robertson & Michael Polonsky [] []