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Language use in services: Recent advances and directions for future research
Jonas Holmqvist, Yves Van Vaerenbergh, Christian Grönroos

How language abstractness affects service referral persuasiveness
Matteo De Angelis, Vito Tassiello, Cesare Amatulli, Michele Costabile

The differential roles of verbs, nouns, and adjectives in English and Chinese messages among bilingual consumers
Chun Zhang, Michel Laroche, Marie-Odile Richard

Metaphorical communication, self-presentation, and consumer inference in service encounters
Aparna Sundar, John B. Dinsmore, Sung-Hee Wendy Paik, Frank R. Kardes

The linguistic servicescape: Speaking their language may not be enough
Ellen E. Touchstone, Scott Koslow, Prem N. Shamdasani, Steven D’Alessandro

The effects of Hispanic bilinguals language use and stereotype activation on negotiations outcomes
Cecilia M.O. Alvarez, Kimberly A. Taylor, Carolina Gomez

¿Y Usted? Social influence effects on consumers’ service language preferences
Monique L. Bell, Marina Puzakova

Learning to navigate the American retail servicescape: Online forums as consumer acculturation platforms and consumer gift systems
Hope Jensen Schau, Yan Mandy Dang, Yulei Gavin Zhang

Language and power in India’s “new services”
Julien Cayla, Kushagra Bhatnagar

The authentic service employee: Service employees’ language use for authentic service experiences
Johannes Marcelus Kraak, Jonas Holmqvist

Language divergence in service encounters: Revisiting its influence on word-of-mouth
M.S. Balaji, Sanjit Kumar Roy, Walfried M. Lassar

Regular Papers

How do institutional transitions impact the efficacy of related and unrelated diversification strategies used by business groups?
Kannan Ramaswamy, Saptarshi Purkayastha, Barbara S. Petitt

Does ethical leadership enhance group learning behavior? Examining the mediating influence of group ethical conduct, justice climate, and peer justice
Fred O. Walumbwa, Chad A. Hartnell, Everlyne Misati

The impact of media coverage on IPO stock performance
Orhun Guldiken, Christina Tupper, Anil Nair, Huizhi Yu

How rumors fly
Ming Jia, Hongfei Ruan, Zhe Zhang

Entrepreneurial orientation and strategic alliance success: The contingency role of relational factors
Linwei Li, Feifei Jiang, Yunlong Pei, Nengqian Jiang

Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery
Carol Azab, Terry Clark

Me, myself, and Ikea: Qualifying generic self-referencing effects in brand judgment
Bob M. Fennis, Jacob H. Wiebenga

Partitioned pricing, price fairness perceptions, and the moderating effects of brand relationships in SME business markets
Jodie L. Ferguson, Brian P. Brown, Wesley J. Johnston

“Ours” or “theirs”? Psychological ownership and domestic products preferences
Justina Gineikiene, Bodo B. Schlegelmilch, Vilte Auruskeviciene

Firm internationalization, business group diversification and firm performance: The case of Latin American firms
Armando Borda, José-Mauricio G. Geleilate, William Newburry, Sumit K. Kundu

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