TOC: J Fin Services Mar
Introduction
!Journal of Financial Services Marketing, 21(4)
Editorial
Tina Harrison
Customer emotional regulation and relationship quality: Evidence from the banking industry
Ibrahim Alnawas & Shadi Altarifi
A framework for understanding the evolution of relationship quality and the customer relationship development process
Peter Atorough & Heba Salem
Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses
Mohamed Sobhy Temerak
Point redemption matters: A response to Murthi et al (2011)
J. Paul Leavell
An intersectional approach to evaluating consumer financial literacy
Mohammad G. Nejad & Genevieve O’Connor
Nigerian SMEs: Commitment and loyalty to their banks
Mark Ojeme, Andrew Robson & Nigel Coates