TOC: Intl J Quality Service Sciences
Introduction
!International Journal of Quality and Service Sciences, 8(4)
Service climate in knowledge-intensive, internal service settings
Ronnie Jia, Blaize Horner Reich, and Heather H. Jia
Analyzing perceived healthcare service quality on patient related outcomes
Aygül Turan and Tuba Bozaykut-Bük
An application of technology-based design for exhibition services
Yen-Hao Hsieh and Soe-Tsyr Yuan
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder, Seyed Rajab Nikhashemi, S.M. Ferdous Azam, Prashantini Selvantharan, and Ahasanul Haque
Interactivity innovations, competitive intensity, customer demand and performance
Thomas Anning-Dorson
Service recycling and ecosystems: an intriguing similarity
Luca Mastrogiacomo, Federico Barravecchia, and Fiorenzo Franceschini