TOC: Service Ind J
Introduction
Service Industries Journal, 36(9/10)
Status demotion in hierarchical loyalty programs: effects of payment source
–B. Ramaseshan, Alisha Stein & Fazlul K. Rabbanee [] []
The alignment of service architecture and organizational structure
–Yang Liu, Jiang Wei, Dan Zhou, Ying Ying & Baofeng Huo [] []
Do customer participation and cognitive ability influence satisfaction?
–Jingdong Jia & Jing Wang [] []
Antecedents of emotional attachment of social media users
–Tien Wang, Ralph Keng-Jung Yeh, David C. Yen & Mirhanna Gabrielle Sandoya [] []
A framework for innovative service design
–Olivier Furrer, D. Sudharshan, Rodoula H. Tsiotsou & Ben S. Liu [] []