TOC: J Service Res
Introduction
Journal of Service Research, 19(4)
When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction
–Johannes Habel, Sascha Alavi, Christian Schmitz, Janina-Vanessa Schneider, and Jan Wieseke [] [Google Scholar]
Professional Service Providers’ Resource Integration Styles (PRO-RIS): Facilitating Customer Experiences
–Sylvia C. Ng, Carolin Plewa, and Jillian C. Sweeney [] [Google Scholar]
Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis
–Markus Blut, Cheng Wang, and Klaus Schoefer [] []
Securing Frontline Employee Support After an Ethical Scandal: The Moderating Impact of Response Strategies
–Benjamin von Walter, Daniel Wentzel, and Torsten Tomczak [] []
Special Section Editorial
Service Research in Health Care: Positively Impacting Lives
–Tracey S. Danaher and Andrew S. Gallan [] []
Special Section Articles
Cocreation Culture in Health Care Organizations
–Shikha Sharma and Jodie Conduit [] []
Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems
–Christoph F. Breidbach, David Antons, and Torsten Oliver Salge [] []
Service Provider’s Experiences of Service Separation: The Case of Telehealth
–Teegan Green, Nicole Hartley, and Nicole Gillespie [] [Google Scholar]