TOC: J Acad Mar Sci
Introduction
Journal of the Academy of Marketing Science, 44(6)
Improving publishing success at JAMS: contribution and positioning
Robert W. Palmatier
Eco-friendly product development strategy: antecedents, outcomes, and contingent effects
Constantine S. Katsikeas, Constantinos N. Leonidou & Athina Zeriti
Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas
Paul W. Fombelle, Sterling A. Bone & Katherine N. Lemon
Extrinsic versus intrinsic approaches to managing a multi-brand salesforce: when and how do they work?
Erin Adamson Gillespie, Stephanie M. Noble & Son K. Lam
Service employee burnout and engagement: the moderating role of power distance orientation
Seigyoung Auh, Bulent Menguc, Stavroula Spyropoulou & Fatima Wang
Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions
Echo Wen Wan, Kimmy Wa Chan & Rocky Peng Chen
Divided attitudinal loyalty and customer value: role of dealers in an indirect channel
Sridhar N. Ramaswami & S. Arunachalam
Time will tell: managing post-purchase changes in brand attitude
Yi He, Qimei Chen & Dana L. Alden
An offer you can’t refuse: consumer perceptions of sales pressure
James J. Zboja, Ronald A. Clark & Diana L. Haytko
