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Process based system models for detecting opportunities and threats – the case of World Cement Production
Raine Isaksson

Quality of higher education
Inga Lapina, Renate Roga, and Peeter Müürsepp

Improving the efficiency and effectiveness of ward rounds
Birgitte Enslev Jensen, Pauline Anne Found, Sharon J. Williams, and Paul Walley

The effect of word-of-mouth on consumer emotions and choice: findings from a service industry
Anne Martensen and Lars Grønholdt

Maturity model of procurement and supply management in small and medium-size enterprises
Gérson Tontini, Luciano Castro de Carvalho, Nair Fernandes da Costa Schlindwein, and Victor Tomarevski

A method for diagnosing healthcare provision process based on failure cases
Masaaki Kaneko

ACODE Benchmarks for technology enhanced learning (TEL)
Michael Sankey and Fernando F. Padró

Measurement and evaluation of product descriptors with a high relevance from a customers’ point of view
Michael Brusch, Katrin Baumert, and Luisa Illner

In search of “Muda” through the TKJ diagram
Manuel F. Suárez-Barraza, Su Mi Dahlgaard-Park, Francisco G. Rodríguez-González, and Carolina Durán-Arechiga

Enhancing the study of Lean transformation through organizational culture analysis
Kristen Snyder, Pernilla Ingelsson, and Ingela Bäckström

Greenhouse gas management model – a triple cause-effect logic
Chi-Kuang Chen, Madi Kamba, An-Jin Shie, and Jens Dahlgaard

Organizational change as student project
Anette Oxenswärdh and Maria Fredriksson

Modeling continuous improvement evolution in the service sector
Christopher D. Milner and Barbara M. Savage

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